Program Manager - Full Time Permanent

Type: Administrator • Posted: Feb 10, 2025

Role Description

Program Manager - Full Time Permanent

Location: Stanley Park Community Centre -  505 Franklin Street N. Kitchener, Ontario

Purpose of Position: To manage and coordinate the organization's program operations.

Position Overview:

The Program Manager is responsible for implementing, and overseeing recreation and leisure programs at the Stanley Park Community Centre. The role also includes preparing a monthly report that goes to the Board of Directors,  Program Committee, and Stanley Park Ball Lead. The role also involves working with the City of Kitchener staff and the appropriate Program Coordinator to address participant complaints, refund requests, age exceptions, and other day-to-day items that may arise. This includes liaising with program instructors and assistants, ensuring program quality, and responding to community needs. The Program Manager will also act as a backup for the Program Administrator in hiring instructors and creating contracts when needed.

Key Responsibilities:

Program Development and Implementation:

  • Support Program Committee to design and schedule a variety of programs for all age groups, ensuring they meet community needs.
  • Create program outlines with support of Program Coordinators and Instructors
  • Evaluate program effectiveness and make improvements as needed.
  • Oversee booking of substitute instructors, in collaboration with the Program Administrator
  • Respond to participant inquiries, concerns and complaints


Instructor / Assistant Supervision:

  • Orient new instructors as they are hired throughout the year, and assist with the annual instructor orientation that is led by the Program Committee.
  • Serve as the primary point of contact for program instructors and assistants.
  • Conduct regular check-ins to provide guidance, address concerns, and ensure adherence to SPCA policies and procedures.
  • Hiring and Contracts (Backup Role):
  • Support the part-time Program Administrator in recruiting instructors and creating contracts as needed.
  • Ensure compliance with organizational policies during the hiring process.

Support Stanley Park Ball:

  • Book permits with City of Kitchener 
  • Manage fee assistance requests 
  • Prepare RAMP software for  registration
  • Act as point of contact for Ball inquires
  • Attend Ball Committee meetings
  • Liaise with Stanley Park Ball Lead 

Administrative Duties:

  • Support  City of Kitchener program registration and monitor enrollment 
  • Develop and manage program budgets, ensuring cost efficiency.
  • Prepare reports on program performance for the Program Committee and Board of Directors.
  • Attend Program Committee meetings
  • Monthly check in with Program Coordinators
  • Create the Program Template, based on the Program Schedule
  • Follow all Critical Path Timelines for SPCA
  • Other duties as assigned

Health and Safety Compliance:

  • Ensure all programs comply with health and safety regulations.
  • Address incidents or emergencies effectively.
  • Manage internal incident report system

Time Commitment:

  • The anticipated start date is in March 2025.
  • Work will be completed on-site at the Stanley Park Community Center, Grand River Recreational Complex and in the Community as needed.
  • A mix of day, evening and weekend shifts required
  • Works 35 hours per week; overtime as needed and approved.

Qualifications:

  • Post-secondary education in recreation management, community development, or a related field.
  • 2+ years of experience in program coordination or community recreation.
  • Familiarity with recruitment and contract management is an asset.
  • Problem solving skills
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office, G Suite, and scheduling software.
  • First Aid/CPR certification (or willingness to obtain).

Training and Professional Development:

  • Basic Health and Safety, AODA and evacuation training provided
  • Tour and overview of all programs 
  • Training in specific software used by the Association
  • Opportunities to attend workshops, meetings, and other training sessions pertaining to the position.

Renumeration:

  • Salary: $52,000 - $60,000 (based on education and experience)
  • Three (3) weeks paid vacation
  • Paid Sick Time
  • Benefits or additional salary in lieu of benefits

Application Process:

1. Submit the completed application form at https://www.spcakitchener.ca/openings 

2. Attend an interview

3. Three references (to be provided prior to interview)

4. Satisfactory Vulnerable Sector Check required.


Please include your resume and cover letter in one file.

The Stanley Park Community Association is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact president@spcakitchener.ca, to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

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